Many scholar articles and government websites have been talking about goal setting intervention in different public sector organizations as a crucial matter recently. Government and state personal agencies are concerned with the high retirement rates and are getting prepared for the highly developed twenty first century and are developing and recruiting potential workforce.
The major focus of this goal setting intervention in different pubic sector organizations is ensuring that the organization operates effectively and competitively irrespective of change of leaders and heads. This usually happens in social organizations where client growth is the main aim. This involves systematically identifying, developing and assessing leadership in an organization in order to make sure that all the important positions in the organization are always kept filled. Planning a goal setting intervention, along with managerial decisions, resource allocations and daily operations helps establish improved performance targets that such agencies offer.
The initial step in such an intervention is getting to know the customer’s feelings.This is the most vital factor that is responsible for driving the goal setting intervention into action with performance measurement in government agencies and establishments.
The biggest question being asked today is whether goal setting intervention can apply to even federal government agencies. As surprising as it is, it actually does cover the federal government. As a matter of fact, as of today, 300 million customers claim satisfaction because of it. All the agencies that are part of a public sector organization need to have their goals set via the President’s Executive Order 12862, also called the “Setting Customer Service Standard” that requires all agencies to provide customer service equaling all business quality processes.
But the problems that the federal government has to face are not restricted to the public sector alone. It is, in fact, a mixture of both, which makes it all the more harder to achieve the fundamental performance improvements than before.
There are a few factors that affect the management efforts and the goal setting intervention. Some of the vital ones are stakeholders concerns, corporate resources and customer needs. Here are some important success factors used in goal setting when it comes to public organizations:
• The stakeholders must be involved in the process so that the program can improve effectively.
• The performance should be closely observed and measured and should be used as a yardstick to compare other business needs and organization performances.
• The organization’s objectives should be systematically linked to the improvement goals as well as the core business culture. This helps achieve a clear picture of the outcomes that need to be brought about at different milestones.
• Educational training programs must support all daily decision making activities and improve goals at operational level.
• The goals that are set must be realistic and ambitious and should form the basis for the mission, current performance levels and customer needs that can challenge the entire organization into achieving great improvements in their performance.
Goal setting intervention when it comes to public sector organizations should not be treated lightly and needs careful consideration. To prevent all possible negative consequences it is necessary that the performance goals be kept positive and realistic while simultaneously should not be set too modestly as this can cause the organization to find it difficult to move out of the current work process that will become impossible to shake out later on, thereby cutting down on the productivity.